Long Distance Calls – A long distance block has been placed on your phone; however, all 1-800 number calls are free.
The Owners’ Closet – All homes are equipped with a locked owners’ closet or storage room. We ask that you be respectful of these areas as they are not intended for guests. Tampering with these areas will result in a charge to your security deposit.
Grilling/Fireplace – It is strictly prohibited by the fire ordinance of the state of North Carolina to use grilling equipment in multiple unit buildings or on wooden decking. ALL grilling should be done on the ground level of the rental property. All grills must be at least twenty (10) feet from any part of any structure while in use or producing any heat. This includes overhangs of any structure. Never use charcoal in gas grills and please remember it is the guests’ responsibility to clean the grills before departure. Please refrain from using fireplaces during summer months or in high wind conditions.
Gatherings/Occupancy- Please respect your neighbors and the home in which you are staying. House parties are prohibited. The number of guests occupying a property is limited to the number stated on the confirmation and exceeding the
specified occupancy constitutes a breach in the lease agreement and can lead to termination of your stay without refund (except for an infant requiring a crib). These limits are strictly enforced. All homes are limited to families, married couples or adults 25 years of age or older. For groups not meeting these requirements PROACTIVE Vacations will be glad to suggest some resorts in the area to accommodate you. Over occupying a property will result in a 24-hour expedited eviction, without a refund.
Dishwashers – Please only use detergent deemed suitable for a dishwasher. Using regular dish soap will produce too many suds and can clog drains, producing an overflow.
Extra Light Bulbs – We are aware that light bulbs go out unexpectedly. In this event, each property should be equipped with extra bulbs in a storage cabinet. If you are unable to find the extra supply or are unable to reach the light that needs changing, please call our housekeeping or maintenance department and they will address the light at their earliest convenience. Any light bulbs changed are to be left in the cabinet. New bulb inventory is logged. Failure to leave old bulbs will result in a charge of $5 per new bulb missing from the cabinet.
Carpet/Upholstery- We are aware that accidents happen. If you happen to stain the carpet or upholstery, please do not attempt to remove the stain yourself. Contact our office as soon as possible so that we can plan to fix the issue as soon as possible. If a professional clean is needed, you may be charged for this service.
Loss of Personal Property – PROACTIVE Vacations assumes no responsibility for accidents or injuries to guests or for the loss of personal property. It is your job as a guest to make sure your rental home is properly locked upon any and all departures. Open windows should be avoided with the presence of small children. There are no lifeguards present on Holden Beach, so please watch your children carefully and be aware of swimming conditions.