We Strive for Clean Rentals: Upon your arrival, we ask that you please look around your home to see that everything is in order and the level of cleanliness meets your satisfaction. It is our goal to provide you with the best stay possible, starting within your home. We ask that if the home is not in good order, please call our Housekeeping Department at 910.842.1550. If you have not notified us within 24 hours of your arrival, then we assume that you have found your home to be suitable for your stay.
Reporting Existing Damage: Please look around your home upon arrival and report any existing damage to us within 24 hours. This will allow us to document that the damages occurred prior to your arrival. You may do this by either emailing us at maintenance@proactivevacations.com or you may call our Maintenance Department at 910.842.1550.
Bed Linens/Rental Equipment: All bed linens are delivered prior to your arrival. If you do not see bed linens located inside your home, please check the beds before calling our housekeeping line, as some of our homes require beds to be made prior to our guests’ arrival. In the event you experience any issues or wish to order more bed linens, please call our Housekeeping Department at 910.842.1550.
Reservation Holds for Next Year: Guests have the option to reserve their current vacation home for the same calendar week of the following year, by placing a non-refundable reservation hold. Current guests have until 5pm on Wednesday during the week of their stay to take advantage of this offer. All reservation holds are tentative and subject to price increases, change of amenities and availability. Please reach out to our reservation department for more information or to take advantage of this offer.
