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08/18/22
Rental Information

Why Book Direct?

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VRBO, Airbnb and other vacation rental booking sites can be great. They offer a huge selection of inventory for places around the world, with numerous filters so you can find your dream vacation rental. But there are many advantages to booking directly with a local property management company. Here’s why you should book direct for your next Holden Beach vacation. Book Direct & Save Money All third party sites charge...

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03/23/20
Rental Information

Travel Insurance

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Vacation Rental Travel Insurance No matter who you are, or when you book, unexpected moments can change your plans quick. With travel insurance for vacations,  you can feel safe that your investment is protected. PROACTIVE can get guests covered so they can focus on the fun! Protect Your Investment: INSURANCE & TENANT DAMAGES/FEES – Trip cancellation/interruption insurance charges are not automatically added to Guest’s reservation. If Guest wishes to purchase...

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03/2/20
Rental Information

Vacation Home Guidelines

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PROACTIVE Vacation Home Guidelines Below you will find general advice, or your vacation home guidelines, for staying in your PROACTIVE Vacations home while in Holden Beach. This information can also be referenced HERE, as well as within the guestbook provided within each of our homes. If at any time you have a question, please do not hesitate to contact us.   Home Guidelines: Long Distance Calls – A long distance block...

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03/2/20
Rental Information

Maintenance

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Please promptly report any and all equipment concerns to our Maintenance Department at 910-842-1550. We will make every effort to have repairs made as soon as possible. Maintenance calls made outside of business hours, of a non-emergency nature, are subject to a $50.00 service fee due upon services rendered. No reduction of rent, rebate or refund will be issued for any mechanical failure of air conditioning, major or minor appliances,...

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03/2/20
Rental Information

Security Deposit Refunds

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Security Deposit Refund – Security deposits will be refunded within 45 days of guest departure, assuming there are no damages caused. Your security deposit refund will be issued back to your credit card or by check, whichever manner you paid your deposit.

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03/2/20
Rental Information

After Hour Emergencies

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Our office hours are Monday thru Friday 8:00 AM – 5:00 PM, Saturday 9:00 AM – 5:00 PM and closed on Sunday. Our after – hours emergency service is in place until 10:00 PM and is only for dire emergencies that may threaten your life or the property. Air conditioning that is not properly functioning and.or water leak are what we deem “after-hour” emergencies. Non- emergency calls are subject to...

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02/28/20
Rental Information

Check Out Procedure

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Check-out time – is promptly at 10:00 AM, NO EXCEPTIONS. Your prompt departure is needed and appreciated to all our housekeeping team enough time to prepare the rental for the next guests. Please make sure the following is completed before your departure: Return all AC/furnace units to 78 degrees during summer and 55 during winter Remove all food from cabinets and refrigerator/freezer All trash (kitchen, bathrooms, outdoors) must be placed...

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02/28/20
Rental Information

Check In Procedure

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CHECK-IN TIME IS 4:00 PM – Check-in time is strictly enforced to assure that all our homes are in good condition and ready for you to begin your vacation. Guests who enter the property or park at the property prior to scheduled check-in are considered to be trespassing.  Guests will be asked to leave until their check-in time and will be charged an automatic $80 fee. Please remember that during prime...

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